A New Space for the New Year
Filed Under: Human Resources
Tags: Human Resources
When the time comes to remodel your business’s office space, or to move into a new space, it is easy to think of the process solely in terms of cost. After all, no matter how nice a conference table or how attractive a desk you purchase, it is hard to imagine them adding anything to your bottom line. But by taking a holistic, rather than a piecemeal, approach to remodeling, and viewing your office as an asset that can yield returns in terms of efficiency, productivity, and employee performance, you can realize long-term cost savings and benefits from a well-planned office from the ground up.
If you are considering an office remodel then you’ll want to focus on maximizing the utility of the following features in order to get the best return on your investment.
Walls
Once you’ve owned your own business for some time—and been through the ups and downs of a few economic cycles—you come to realize that it’s not just the amount of space you need that can change, but also the way in which that space is configured. Moveable walls are a great solution that can save you a substantial amount of money compared to fixed walls, while also offering the flexibility to change the layout of specific spaces (e.g. from a set of private offices to a conference room) virtually overnight. Moveable walls come in a variety of durable materials and finishes including some that incorporate glass, allowing natural light to flow further into a large work setting.
Light
Increasing the amount of natural light that enters your workspace has myriad benefits. In addition to being aesthetically preferable to artificial alternatives, natural light will reduce your energy bills and has been shown to boost worker productivity. Besides designing your office to take full advantage of available natural light, installing a lighting system that works in conjunction with natural light by dimming or shutting off entirely when there is ample natural light can save you additional money on utility bills.
Floors
With an office remodel it’s not so much the floors as what’s underneath them that can add the most value. By taking advantage of raised-access technology it is possible to house the majority of your power, data, and communications cables underneath the floors and out of sight. On top of the obvious aesthetic benefit, the under-floor setup provides outstanding flexibility for the inevitable future configuration changes and furniture reshuffling. If you are doing a major remodel, or starting fresh in a new space, it is also worth looking into an under-floor HVAC (heating, ventilation, and air conditioning) system, which can offer increased energy efficiency, improved air quality, and a safer alternative to traditional wall-mounted systems.
Furniture
Outfitting your remodeled space with new furniture should be the last step in the remodel. Hopefully you’ll have taken into account the advice to create a flexible workspace when choosing walls and floors, so you’ll want to select furniture that is flexible as well. There are lots of choices in both modular office furniture and adaptable workstations that can help keep you from having to purchase new items every time your needs change.
By carefully planning your remodel with an eye toward increased efficiency as well as future organizational change, you should be able to recoup some of the cost of the remodel and wind up with an office that allows your firm to adapt to whatever changes lie ahead.
Comments (0)Phishing Email Trap using the Better Business Bureau
Filed Under: HBS Announcements
Tags: HBS Announcements
Reputable businesses, including Harvard Business Services, are proud of their well-earned ranking of A+ with the Better Business Bureau. If and when they receive an email involving what appears to be a complaint about their practices from the BBB, it would seem to make sense to open it and see what the problem could be. That is when the trouble can really begin. If the affected link or attachment is opened, malware is launched which can quickly wreak havoc and steal information from your computer.
It is easy to be fooled, because most of these bogus emails carry the famous BBB torch logo, and come with a subject line such as “Complaint from your customers.” Below is an example of one of the phishing emails Harvard Business Services recently received:
From: BBB Subject: BBB processing RE: Case ID 43616056
Attention: Owner/Manager
Here with the Better Business Bureau would like to notify you that we have been filed a complaint (ID 43616056) from your customer in regard to their dealership with you.
Please open the Complaint report below to view the details on this matter and let us know of your position as soon as possible.
We are looking forward to hearing from you.
Faithfully,
Gerard Johnson
Dispute Counselor Better Business Bureau
As you can see, it would be easy for an unsuspecting business, concerned about keeping a high ranking with the BBB to open this.
The BBB recommends to anyone receiving such email:
- Do not open any attachments
- Do not click on any links
- Delete the email from your inbox, and then delete it again from your trash or recycling folder
The Better Business Bureau was founded in 1912 and is a private, nonprofit organization that provides programs of assistance to businesses and consumers. Their focus is to promote ethical business practices by encouraging honest advertising and selling practices. They also can serve as a neutral third party to settle marketplace disputes. Their role in helping to resolve a buyer/seller complaint against a company is very helpful in many cases, and encourages corrections and improvements where appropriate. As the BBB states, “Our mission is to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence.”
Comments (0)101: Income Statement Part II
Filed Under: 101, Finance and Economics
Tags: 101, Finance and Economics
|
ABC Corp. Income Statement Dec. 31, 2010 |
|
| Total Revenue | $150,000 |
| Cost of Goods Sold (COGS) | $60,000 |
| Gross Profit | $90,000 |
| Operating Expenses | |
| Research & Development (R&D) | $5,000 |
| Selling, General and Administrative Expenses (SG&A) | $45,000 |
| Operating Income
|
|
| Earnings Before Interest & Taxes (EBIT) | $40,000 |
| Interest Expense | $5,000 |
| Taxes (30%) | $12,000 |
| Net Income | $23,000 |
In our previous post we presented readers with the income statement of the fictitious ABC Corporation duplicated above. In that entry we gave a brief explanation of each of the items on the income statement that may be helpful to review before proceeding further into this post, which is aimed at teaching you to analyze the income statement for information about the financial situation of a business.
Let’s start our income statement analysis by calculating a very important financial ratio, gross profit margin (also known as gross margin). The math here is about as easy as it gets, gross profit margin is equal to gross profit divided by total revenue. In ABC’s case we come up with a gross profit margin of 0.60 or 60% ($90,000/$150,000). Gross profit margin can be thought of as a measure of efficiency, it tells us how much money is left over from sales after accounting for the cost of the goods sold. While average profit margins vary greatly from industry to industry, as a general rule a higher gross profit margin indicates a more efficient company within its field.
The next figure we want to calculate is operating income or operating profit, as it is sometimes referred to. Once again, the math is simple: operating income is equal to gross profit minus operating expenses ($90,000 – $5,000 – $45,000 = $40,000 in our example). Operating income puts a dollar figure on the amount of money that a business is generating from its core activities and is closely watched by lenders and investors as a gauge of a firm’s ability to repay loans or pay dividends to investors. If a business is experiencing growth in its operating revenues, then it will have more money available for expansion, debt repayment, or any other management initiatives. The converse is also true of course, so if your business’s operating income has been steadily declining this should give some cause for concern.
Now let’s go ahead and calculate ABC’s operating margin, which is equal to operating income divided by total revenue ($40,000/$150,00) or 26.67%. Operating margin tells us how much a company keeps from each dollar of sales, before it has to pay interest and taxes. As with profit margins averages will vary among different industries, but the higher the figure, the better. Looking at your company’s operating margins over time, by comparing different years’ income statements, can be an effective tool to measure how effective your firm is at keeping what it earns in sales revenue. If your revenues are increasing but your margins are shrinking, it may be time to assess whether those additional revenues are worth the money it costs to acquire them.
So hopefully now you have an idea of what the income statement can tell you about your business and how to calculate some simple, yet important, ratios that will also be of interest to lenders and investors. As with our discussion of balance sheets, this series on the income statement is not meant to have been an exhaustive analysis. We have left out a discussion of some of the more complex items that can appear on the income statements of large corporations, such as amortization and depreciation, although we may cover these in future posts. In any event you should now have the tools to understand a good deal about your own company’s income statement, and if you wish to read further, we’d once again recommend an introductory undergraduate or MBA-level financial management textbook.
Comments (0)
Let’s Do Some Firing
Do you have an employee that just does not contribute? Do you ever wonder what the heck is this person doing here? Do you get negative feedback from employees or customers? You muse, ‘they have only been there a few months’ so we should give ‘em a shot. Or you think you can’t get rid of them because ‘they’ve been here forever’!?
Well, it’s time. Go on. Don’t wait to fire any longer. Just. Do. It.
But…but…wait you say? You have a small team and you worry about the impact on morale? Well, the negative impact on morale builds everyday this under performer is still at the company. Imagine how hard it is to give it your all, when you the person you sit next to someone that sucks. There is very little that is more demotivating. Disruptive, negative, or under-performing employees set you back way more than just their direct lack of performance. Poor performers are infectious! In the way they handle projects, talk about clients and the direction of the company, they can contaminate your momentum. Poor performers will stick around as long as they can. On the other hand, excellent performers will only stick around so long when they see you value them and don’t tolerate and foster less.
Falling behind in projects, damaging vendor relationships, and losing information are often fears much more than they are actual issues. You might be surprised to find no gaps, or an improvement, after an under-performer departs.
But…but…but you worry about the legal repercussions – “California law makes it so hard… “ or “We don’t have the right documentation in place.” Blah blah. As an HR person I know I’m not supposed to say that, but you are trying to run a business! And this is killing you. If you are a fair and non-discriminatory employer, acting according to the true business needs of your organization, you shouldn’t have anything to worry about*.
*A quick disclaimer: I am not a lawyer. I will not take responsibility for your employment decisions and I know every time you have to call a lawyer its prohibitively expensive. And yes, sometimes it is complicated. Everything you do as an employer involves some risk.
Let’s turn to Exhibit A: Jack Welch made a career out of firing the lowest performing 10% annually. This was a formal system at GE, forcing a differentiation between the 20% of top performers, the 70% of adequate or average performers, and the 10% of under performers. The top tier was rewarded disproportionately. They were given money and generally lavished. The bottom 10% in Welch’s system had to go – no ‘if’s’, ‘ands’ or ‘buts.’ It was controversial, but it forced managers to make hard decisions, that they most likely would have never gotten around to otherwise. It set the tone of performance, expectations, and values. Some credit this system with a 28-fold increase in earnings and a 5 times revenue at General Electric in the 20 years of Jack Welch’s tenure.
Every company has its own culture. Most companies would say part of their culture includes a team of exceptional performers and investing in their team. Unfortunately, most companies, for all kinds of reasons, also allow under-performers, bad-apples, and legacy function to exist for way too long. This is a trait you need to break. Not only are relaying on folks that only do a sub-par job for you, but more importantly it’s a culture that demotivates your top performers.
Rip off that band-aid! You might find it the best thing you ever did.
Comments (2)101: Income Statement Part I
Filed Under: 101, Finance and Economics
Tags: 101, Finance and Economics
We recently wrapped up our two-part piece on balance sheets, and today we are going to move on and start taking a look at the next financial statement on our list, the income statement, also called a “profit and Loss Statement”. Unlike the balance sheet, which looks at a company’s financial position at a specific moment in time, the income statement reflects performance during a period of time, typically a calendar year or quarter. Let’s continue with our fictitious ABC Corporation and have a look at its income statement below.
|
ABC Corp. Income Statement Dec. 31, 2010 |
|
| Total Revenue | $150,000 |
| Cost of Goods Sold (COGS) | $60,000 |
| Gross Profit | $90,000 |
| Operating Expenses | |
| Research & Development (R&D) | $5,000 |
| Selling, General and Administrative Expenses (SG&A) | $45,000 |
| Operating Income | |
| Earnings Before Interest & Taxes (EBIT) | $40,000 |
| Interest Expense | $5,000 |
| Taxes (30%) | $12,000 |
| Net Income | $23,000 |
As with our sample balance sheet, your company’s income statement will not look exactly like this one (it may be missing some of our entries and contain some additional line items), but it should follow the same general pattern. It will start with a figure labeled total revenue or perhaps net sales—which is essentially the same thing—at the top, and then break down various expenses before concluding with a net income (or loss) figure on the bottom line. This is why people often refer to a company’s profitability as “the bottom line”.
Let’s go through ABC’s example line by line and see if we can start to get an understanding of some of the major items that you can except to see on an income statement.
Total Revenue (or Net Sales) – This is pretty straightforward; the figure represents the total amount of money that the business brought in for the period covered by the income statement. If the company has any other income streams, they will also be listed, such as interest income, income from investments, or other income.
Cost of Goods Sold (COGS) – COGS tells us how much money we spent to acquire and produce the goods that we sold to generate the revenues included in the line above.
Gross Profit – Is equal to total revenue minus COGS.
The next section of our income statement breaks down a group of costs known as operating expenses, which include things like salaries, office supplies, and other items that are essential to the day-to-day functioning of a business. If an expense can’t be included under COGS (i.e. it is not directly related to the production of a good or service) then it should appear as an operating expense. ABC’s operating expenses are divided into the following two entries.
Research and Development (R&D) – These costs are often thought of as those that pertain to the future of a business, such as the testing and development of a new product or prototype.
Selling, General, and Administrative Expenses (SG&A) – This broad category encompasses all of a firm’s personnel costs (salary, benefits, and the like) as well as things like advertising and travel expenditures. Sometimes these and other like expenses are detailed out as separate line items.
We now move on to the operating income section of the income statement, which in our case contains these four items.
Earnings Before Interest & Taxes (EBIT) – This figure shows us a company’s total profit before accounting for interest and taxes that it has to pay. Although this may not seem like a useful metric, and indeed there are many who argue that it is not, because everyone has to pay taxes and all borrowers must pay interest on their loans, some people find it helpful to isolate a company’s ability to generate profit and to compare similar companies with different tax rates and barrowing habits.
Interest Expense – The amount of money that a company pays as interest on its loans during the period covered by the income statement.
Taxes – We’re all familiar with this one, on the income statement the figure represents the total tax bill for the period and is sometimes expressed as a percentage (i.e. a tax rate) as well as a dollar figure. S-corporations, remember, do not pay taxes, but rather pass the tax liability through to the shareholders.
Net Income – Often referred to as a company’s “bottom line” because of its position on the income statement, net income is what is left over from total revenue after subtracting all expenses.
That brings us to the end of ABC’s statement and of this week’s post. Next week we’ll dive deeper into how to analyze and interpret the income statement.
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